Open Session

Sessions last 90mins which includes a mandatory 30mins to be briefed and kitted up before you go in for your climbing session. This session is for those aged 5+yrs. To take part in these sessions you must weigh between 10kg and 140kg. This is an open session so you will be joined by other participants – for a private booking please call or email our team; 01793 251555 INFO@FREEDOGSWINDON.COM

• The Drop-Slide – can be added to your booking for £3
• 5 & 6 year olds – MUST have an accompanying adult to help them clip in and out. The adult must watch the safety brief. (The clipper does not pay).
• 7 years + -this age group can normally use the self-clipping “belay-mate” system unaided, so can participate without an accompanying adult. We therefore prefer non-climbing adults accompanying this age group to watch from outside the arena.
• Early Booking Discount: book 12 hours+ in advance to get the best price. Automatically applied at checkout.
• Group Saver: Save 20% off Early Bird bookings with 3 or more participants.
• SEND Participants: it is up to the participants, and those accompanying SEND participants, to judge if the session is appropriate. We normally ask that accompanying adults of SEND participants come in to the arena to assist with safety and clipping in and out. Accompanying adults must watch the safety brief.
• What to wear:You will need to wear comfortable clothing which allows you to move. You will be wearing a harness so no skirts or dresses. What you would wear to the gym. Tight fitting trainers no open toed shoes or wellies.
• Timings:  30 min check-in, briefing and kitting up. 1 hour activity
• Instructors: Our instructors are well-trained and super friendly. During your session, there will be at least 1 instructor per 15 participants to support the climbers and make sure everyone is climbing safely.

Term Time:

Fridays: 4pm-5:00pm

Saturdays & Sundays: 10am-5:00pm

School Holidays:

Tuesdays to Fridays: 10am-5:00pm

Saturdays & Sundays: 10am-5:00pm

Consent form

It is an industry requirement to complete an acceptance of risk form before you can participate in one of our exhilarating activities. The waivers must be completed individually for anyone over 18, participants under 18 will need to be added as a minor to an over 18.

Forms are valid for 1 year.

To save you time, Freedog has an electronic form, which instantly uploads to our booking in system. We advise that you complete the form before coming to the centre.

Complete the Acceptance of Risk form here!

Refund Policy

Full refund with more than 72hrs notice

50% refund with 48hrs notice

You are not entitled to a refund with less than 48hrs notice

In exceptional circumstances a voucher may be offered in place of a refund for last minute cancellations. Please be aware that party slots are usually impossible to re-sell last minute so no refund or voucher is likely to be offered.

Please arrive at your booked session time you do not need to arrive earlier than this. Our session times allow for check-ins and any relevant safety briefings before you go onto the activity. *You must attend a briefing at the start of your session . We only run one brief per session. If you miss your briefing we may not have the staff available to run one specifically for late comers as we are preparing for the next group. *Excludes Soft Play and After School sessions.

Gift Voucher: If you are wanting to book using a gift voucher, please call us on 01793 251555 or book in person.

Getting here: We are easy to get to via car link to google maps Here

Parking: We have 53 parking spaces plus 3 disabled spaces, there is some off street parking too!

What to wear: we recommend long sleeves and leggings / tracksuit trousers. But whatever you would wear to a gym class should be fine. Please be aware, external temperatures influence the temperatures inside the centre; if it’s cold outside we may be cold inside and layers are recommended. Some of our slide facilities can cause friction burns, this is rare but it is best to cover skin where possible.

Lockers: We have free to use cage lockers close to reception. Customers must bring their own padlock to secure these. However we do not take responsibility for your valuables. Ideally do not bring anything of significant value to the centre.

Café: We have a great café serving coffee, cake, sandwiches, hand-pulled pizza, soft drinks. (Pizzas only served on weekends and during school holidays)

Disabled access: there is “step-free” access to the reception and ground floor, café and some seating.