Covid-19 Info

Covid-19 Rules / Info

Face Masks / Coverings (this is now Law from 24th Sept 2020)

By law you must wear a face mask in our centre, except while climbing, exercising, trampolining, eating or drinking – unless you are defined by the government as exempt (for example, children under 11 years). Disposable masks will be available to buy from reception. Our team are likely to wear a visor and a mask during sessions. Please respect their space and do not go close to them unnecessarily.

Socialising at Freedog 

Step 2 (see above)

You must NOT socialise at the centre with people outside of your household.

Each group can bring only one adult spectator/supervisor.  You are not permitted to be in the centre in a groups outside of your household. You must not socialise in our facility with other spectators.

In a given session (such as Clip ‘n Climb) there may be more than 6. But you must stick to your booked group throughout your time in the centre.

Step 3 (see above)

You must only socialise in groups of 6 maximum (or two households) in our centre.

To minimise the amount of people in the centre we will ask that each group only bring only one adult spectator/supervisor.

In a given session (such as Clip ‘n Climb, or Open Bounce) there may be more than 6. But you must stick to your booked group (of 6 or two households) throughout your time in the centre.

Step 4 (see above)

Socialising allowed indoors again.

Capacity Management 

Last year we did everything we could to encourage everyone to book before they came for a bounce. We made it as simple as we could to book online and when we were busy it was super important as we did end up turning people away if we were fully booked. 

Over the next few months booking online will be even more important as we are going to be limiting the numbers on each session to make sure that you can come in knowing you can keep a reasonable distance from the next family. 

As part of the booking process we would like to encourage all participants to have a completed waiver before attending the site – (don’t worry if you have visited us already this year, your waiver should be up to date).

We have moved around the lockers and briefing areas so that you can keep some distance between you and the next group. 

Soft Play / Toddler Play Area

Before lockdown we had plans to invest in a large state of the art Soft Play facility. We still have plans but the current situation means it is going to be delayed for a while. But we know that this is such an important thing to have for our local families. So many of you have children over and under 5 years and want them all to be entertained at the same time. So we have turned our 100m2 sprung floor into a “Toddler Play Area”. 

These sessions run alongside the trampoline and Clip ‘n Climb activities (so it’s perfect for those who have children both over and under 5). They will be ticketed separately so that we can keep the capacity low and controlled. You will book for a specific slot of just over an hour, after which we will clean it down ready for the next group.

Please keep in mind that, for the safety of the toddlers, to enter the soft play area your child must be BOTH a maximum of 7 years old AND less than 125cm tall. 

Opening Times & Staff Bubbles

A big risk to the business going forward is the “track and trace” system. Although we are super happy for the system to be in place it means we have to be careful about staff getting too close to each other for long periods of time. So we are putting receptionists into “bubbles” that work together. That way if one has to isolate we don’t have to isolate the whole team and shut. 

This means we may not be running quite so many sessions as we would like. Make sure you book online to avoid disappointment!

Cleaning

Before opening back up we are doing a big spring clean. It’s such a great opportunity to do it when no-one is around, and it’ll be nice for the place to feel fresh.

During the day when we are open we will be actively cleaning more than we used to in certain areas like the lockers and briefing areas. 

Hand sanitiser will be available throughout the centre. Particularly near things that you cannot avoid touching such as doors. 

We have also introduced an antiviral fogging system to keep the foam pits disinfected.

One Way Systems

In order for us to manage the groups we will be operating a one-way system through the centres. This is mainly so that when the last group are leaving and the next group are arriving they do not have to barge past each other. We are setting up some of our fire doors as the new exits to help with this. 

There will be signs around the centre, and staff will guide you but please be aware and help us to keep this system working.