Centre Manager

Overview
Redpoint Bristol is now the proud owner of Freedog Bristol and Swindon, and we have big plans! We are going to be moving the trampolining around slightly to make room for a bouldering walls and other activities.

The Freedog Swindon sight is HUGE. Over 3000m2 and we are allocating around a third of that to the new bouldering wall Flashpoint Swindon. This wall will mainly be focused on adult climbers but will of course have a kids program as well. To keep our current customers happy we will be adding to the kids offering by also building a large Clip’n’Climb. The first in the Swindon area.

We are looking for a Centre Manager to be responsible for the whole operation. We have most of the other managers already in place but are looking for someone with experience working in a climbing wall to lead the team.

As a new venture you will have ample opportunity to put your own stamp on the facility. You will work closely with the Operations Director but will also have the freedom to make a centre you can be proud of.

Salary
25 – 30k dependant on experience
Relocation bonus considered
40hrs a week (flexible working hours within reason)
Some weekends and evenings required
25 days holiday allowance plus bank holidays
Line manager: Operations Director

Applications
Application deadline 12th June
Interviews by 30th June
Ideal start date: asap
Send cover letter & C.V. to manager@freedogswindon.com

Essential Skills
– Climbing experience and/or qualifications
– Experience working in a major climbing wall
– Computer literate and skilled in Microsoft Office
– 2 years experience managing in a leisure facility
– Friendly and professional attitude
– Able to communicate clearly and politely, verbally and in writing
– A desire to lead by example, work hard and be part of a team

Desired Skills
– Parkour or gymnastics experience and/or qualifications
– Knowledge of freedog’s products and services
– HR qualifications
– Management experience in a large climbing wall

Specific Areas of Responsibility

Line manager to the management including:
Duty Managers, Deputy Centre Manager, Reception, Operations & Café Manager
Many of the tasks below will be allocated to this management team.
– Provide them with support to complete their roles
– Provide them with regular quarterly meetings

HR & Budget Tracking
– Creating & planning a rota at least 6 weeks in advance
– Keeping to staffing budgets set by the Directors
– Ensuring that all the managers complete their roles
– Look for efficiencies in the daily management of the centre to ensure a great customer experience from a low overhead cost
– Providing accurate payroll information to the accountants on the first working day of each month

Purchases, Invoices & Financial Recording
– Tracking what is purchased by and delivered to the company
– Collating invoices for all purchases
– Ensure accurate cash handling
– Create basic monthly in-comings and outgoings reports

Flashpoint Swindon
– Develop the adults program (taster sessions, boulder socials, etc)
– Develop an afterschool program (NIBAS)
– Organise the training and moderation of the coaching team
– Ensure quality and safety of the routes set by the group setting team
– Update and ensure adherence to the risk assessment
– Train the management team in all aspects of the climbing wall
– Create and run events for our bouldering customers

Clip’n’Climb Swindon
– Organise the training and moderation of the clip’n’climb monitors
– Ensure accurate and regular PPE inspections
– Update and ensure adherence to the risk assessment

Freedog Swindon
– Oversee the running of the trampoline park
– Develop the Freerun Award Scheme
– Ensure accurate and regular PPE inspections
– Organise the training and moderation of the trampoline monitors
– Update and ensure adherence to the risk assessment

Cafe at Freedog Swindon
– Ensure a high food hygiene standard (minimum 4stars)
– Organise the training and moderation of the cafe staff
– Work to improve the offer while maintaining a good margin and low wastage

Customer Service and Branding
– Bring the customer service policy to life
– Cultivate a friendly, welcoming and professional culture based on this policy across all aspects of the centre
– Organise the training and moderation of the reception team
– Complaints that escalate beyond the Deputy Centre Manager
– Ensure the branding laid out by the global marketing team is adhered to in all communications

Health & Safety
Ultimate responsibility for all Health and Safety Matters
– Ensure a good ongoing relationship with insurers and local HSE
– Ensure incidents are investigated thoroughly
– Ensure risk assessments are up-to-date and adhered to at all times

Applications
Application deadline 12th June
Interviews by 30th June
Ideal start date: asap
Send cover letter & C.V. to manager@freedogswindon.com
If you have some questions prior to application feel free to email the above address