Here are answers to some of the most commonly asked questions.
If you have further questions, please call us …
Monday through Friday, to speak with a receptionist,
or email us: firstname.lastname@example.org
WHAT IS THE MINIMUM AGE TO JUMP AT FREEDOG?
You must be at least 5 years old to jump at Freedog during open bounce times. Under 5s can bounce during one of our Toddler Bounce sessions. We now have a Toddler Play Area that can be used by younger children while the older ones use the trampolines or the Clip n Climb.
CAN I SIGN MY OWN WAIVER IF I AM UNDER 18?
No, you will need to have the waiver completed by a responsible adult before your visit.
IF I AM NOT PARTICIPATING, AM I ALLOWED TO WATCH?
There is a viewing platform that is great for watching people bounce or climb. We prefer not to fill up the activity areas with spectators but if you are accompanying someone who needs your support then we do allow a few spectators in the area. However they are not allowed onto the trampolines etc.
WHAT TIME DO I NEED TO ARRIVE AT FREEDOG FOR MY JUMP SESSION?
Your time slot includes 30mins to get through reception, get your wrist band on, put your things away, get kitted up and briefed ready for the activity. If you arrive late it can be very difficult to get you through this on time and may mean that you miss your session completely. So if your slot is 11:00 to 12:30 please turn up at or just before 11:00.
DO I HAVE TO JUMP TO COME TO FREEDOG?
No, we want everyone to enjoy their visit. We have a great cafe serving, coffee, cake, pizza and sandwiches.
AM I ONLY ABLE TO JUMP FOR ONE HOUR SESSIONS?
You can book back to back sessions or you could do a trampoline session followed by a Clip n Climb session.
WHERE IS FREEDOG LOCATED?
We are located on the Kembrey Park Estate next to the Futsal (indoor football) centre. Visit our contact us section for a map and directions.
WHAT SHOULD I WEAR?
When jumping, we want you to be as comfortable as possible. With that in mind please wear what you like but remember, an hour on the trampoline is like a gym session.
DO YOU DO ANY SORT OF DISCOUNTS?
We offer a discount to schools and organised groups such as scouts. Email us for more information.
WHAT IF I AM UNDER THE AGE OF 12, CAN I STILL BOUNCE?
Yes, but under 12s must have an accompanying adult in the building at all times.
WHAT IS FREEDOGS REFUND POLICY?
Our General Refund Policy is as follows Full refund with more than 72hrs notice 50% refund with 48hrs notice You are not entitled to a refund with less than 48hrs notice In exceptional circumstances a voucher may be offered in place of a refund for last minute cancellations. Please be aware that party slots are usually impossible to re-sell last minute so no refund or voucher is likely to be offered.
DO I HAVE TO WEAR FREEDOG SAFETY SOCKS OR CAN I WEAR SOCKS FROM ANOTHER TRAMPOLINE PARK?
Unfortunately you have to wear Freedog safety socks at all times whilst jumping, no other socks are to be worn whilst on our trampolines.